• Filip Boksa

How We Hired Providers

Hiring providers wasn't that easy.

I think this was the hardest part of starting a cleaning company but after a while this became easy.

Like anything else in business, it was trial and error.

When we started the way we hired was completely different than how we hire today.

In fact, at first, this process changed fast and today it changes once in a while.

New ideas get implemented and better procedures are put in place.

After all, it's about testing and improving as you go.

Here are a few examples:

At first, we met people at a local Dunkin Donuts, had them sign contracts, and sent them to a test job.

This test job was an anonymous client that would review their work and if they passed they would get sent to a real job.

After about 6 months we figured a test job wasn't necessary so we got rid of that step.

Later we figured that meeting people in person wasn't needed and wasn't scalable if we were to move to other states.

We started to do video calls instead and signed all paperwork over the internet.

This became easy.

Later when we introduced our software it became even easier.

After someone is hired it doesn't mean they are good.

It takes about 3 months to determine if someone is a good performer or not.

Our system helped with that process.

People would review each cleaner and we would get the feedback.

After a few weeks, we would know if these cleaners would stay on our platform or not based on the feedback they received.

Again, the entire process took years and I'm sure it will change more than once in the future.

Work with what you have and keep improving.

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